Frequently Asked Questions & Answers
How do I book a home? You can either make a booking directly on this website by choosing the property you would like, enter the dates
of stay, and click “continue booking.” Or you can call (239) 949-0404 and we will be glad to help you.
What is required to book a home? Renters must be 25 years of age or older to make a reservation. We require photo ID, or a valid passport,
a signed rental agreement, and 30% of the total balance to reserve a home. The balance is due 60 days prior to arrival. We accept Visa, MasterCard, or Discover.
What is your cancellation policy? All cancellation requests must be in writing. If a cancellation is necessary, a refund of any prepaid
monies will be refunded to tenant within 60 days AFTER securing another reservation for the entire time of the cancelled reservation. All cancellations are subject to a 15% administrative fee (minimum $250) of all prepaid monies plus any rent differential
and any applicable rental commissions. If the property is not re-rented for the entire time frame of the cancelled reservation, all prepaid monies will be 100% forfeited. No refunds will be given for inclement weather, road or airport closings, late arrivals
or early departures.
What is provided in each home? All homes are privately owned and reflect the individual owner’s personal taste. All homes are equipped
with basic items such as kitchen ware, TV, towels and linens. We provide a starter supply of toilet paper, paper towels and dish soap.
What time is check-in/check-out? Check-in is at 3pm on your arrival date. Check-out is 10am on your departure date.
Can I bring my pet with me? Some homes allow pets, please let us know if you plan to bring your pet as an additional deposit and/or fee
will apply. NO PETS are permitted in a rental unit without prior written permission from Realty Group and or Landlord.
What if I have an emergency after hours? Our staff understands you may run into a problem after our office hours of Monday-Friday 9:00am
– 5:00pm. We offer 24 hours emergency service to our clients. Upon check-in, you will receive an information packet from us with the emergency phone number listed.
What are the average temps for the area during a certain time of year? You can learn more about average temps of the Southwest Florida
area here: Southwest Florida Weather